Reactive maintenance at L.K. Bennett

Statutory Support Services has provided 24/7 reactive maintenance support for the UK retailer since 2017

LK Bennett is a brand with a uniquely British ethos, harnessing vibrant prints and elegant shapes
to curate wearable pieces to be loved forever. LK Bennett is known for collections that are defined by their expert craftsmanship and signature detailing to create distinctive and luxury pieces, it is therefore critical that its retail outlets reflect this quality and are maintained to very high standards.

L.K. Bennett required a partner that could offer 24/7 maintenance services and help desk to rapidly mitigate any issues which may affect trading.

Solutions

Since 2017 Statutory Support Services have worked with LK Bennett to provide planned and reactive maintenance to their retail stores across UK and Ireland.

A bespoke planned maintenance regime covering lighting checks, emergency light testing and certification, air conditioning maintenance, fire & intruder alarm maintenance, portable appliance testing, fire extinguisher testing, sprinklers, fire risk assessments, asbestos audit and water sampling.

Through our 24hr / 7 day specialist helpdesk SSS ensure that LK Bennett stores are
statutory compliant ensuring the safety of their staff and customers.

The helpdesk operators triage calls in accordance with the agreed KPIs, prioritising trade affecting issues and allowing cost savings to be made where aligning visits is practical and does not affect the client experience.

“On statutory compliance, they’re watching my codes for me. That for me holds huge value. Their response time is quick. I think it’s a two-hour call out. Within two hours we have somebody on site anywhere in the country, which is really, really good.”

Claudia Nappo, COO, LK Bennett.