This leadership position is ideal for someone with a strong understanding of our operations, clients, and service expectations. As PPM Manager, you will be responsible for the planning, coordination, and delivery of preventive maintenance services across our client base, ensuring the highest standards of service quality, compliance, and operational efficiency.
You will report to The Engineering Director, and the key responsibilities are outlined below. A keen willingness to learn and a positive, proactive attitude are essential for success in this role.
Key Responsibilities
- Take ownership of the company’s PPM department across assigned contracts and client sites.
- Lead and support technicians and operatives in delivering timely, high-quality maintenance work working alongside the PPM Engineering Field Manager
- Ensure all preventive maintenance activities are compliant with safety regulations, statutory requirements, and SLAs
- Use our CRM (Salesforce) platform to manage schedules, documentation, asset records, and performance reporting
- Coordinate with other departments and clients to minimise disruptions during maintenance works
- Supervise and liaise with third-party contractors for specialist maintenance services when needed
- Monitor PPM completion rates, respond to escalations, and implement process improvements.
- Provide mentorship and guidance to the PPM team, drawing from your operational experience, including conducting performance reviews
- Act as the first point of contact for client queries related to PPM and asset performance
- Contribute to audits, compliance reports, and continuous improvement initiatives
- Manage and oversee the PPM mailbox, ensuring timely responses and issue resolution
- Draft and review maintenance agreements and renewal documentation
- Coordinate the processing of new maintenance agreements and renewals
- Generate RAMS (Risk Assessment Method Statements) for new and renewed agreements
- Maintain and update the maintenance renewals and agreements tracking spreadsheet
- Prepare and manage the Kier Battery Tracker to ensure accurate records and compliance
- Compile and distribute engineer job packs for scheduled works
- Update and maintain Salesforce with accurate information for new client accounts
- Monitor and track the software licensing schedule to ensure compliance
- Review and oversee all PPM remedial quotes prepared by the PPM team
- Review and monitor PPM reports submitted by engineers following site visits
- Process and track subcontractor agreements, quotations, and purchase orders (POs)
- Prepare and distribute the monthly Kier PPM schedule
- Prepare and distribute the monthly Commercial PPM schedule
- Compile and update PPM statistics for presentation at weekly team meetings
- Ensure that engineering resources within PPM, service and small works are efficiently co-ordinated to meet the business needs. This would require regular scheduling meetings between all department heads and ad hoc to prioritise business needs over departmental needs.
- Hold weekly meetings with the PPM Administration Team, to review maintenance report data, resolve any discrepancies, and discuss ongoing issues concerning engineers or subcontractors, in preparation for the Monday weekly Service & PPM Meetings.
Role Overview
- Work Location: Custom’s Hertford Office. (Occasional working from home)
- Working Hours: 8:00 AM to 5:00 PM, Monday to Friday, with a one-hour unpaid break. Flexibility will be required to meet client demands.
- Salary: TBC per annum, subject to a performance review after 3 months.
- Annual Leave: 24 working days per annum, in addition to statutory holidays, to be scheduled with your line manager and aligned with business needs.
- Sick Pay: Discretionary
- Equipment Provided: Company mobile phone (for business use) and a laptop to support you in your role.
- Expenses: Reimbursable upon submission of a completed claim form with valid receipts.
- Staff Welfare / Healthcare Scheme: You, your partner, and any dependents under the age of 18 residing with you will be eligible to join our Company Staff Welfare Scheme.
- Pension: Automatic enrolment into the Company Pension Scheme.