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We are seeking a highly capable Security Contracts Manager to sssist the Utilities Project Manager(s) in the on-time and budget delivery of projects.Candidates will be expected to attend pre-start meetings and liaise with the clients direct and on a face-to-face basis. Support with managing subcontractor and internal engineering resource on site.

To oversee, validate, commission and occasionally carry out installation activities of security systems including Intruder Alarms, IP CCTV, Access Control & Intercom systems.

The role and associated activities will largely be within the Utilities team in the Southern area; however, there may be a requirement from time to time to support the business in other areas.

Key Responsibilities

• · To oversee, commission and occasionally carry out the installation, repair & maintenance of Security & Fire systems and equipment for key clients.
• Attend client and site meetings with sub and third-party contractors.
• Ensure on time and budget delivery with any issues being fed back to the Project Manager(s)/Line Manager.
• Drive cost saving through a pragmatic approach to Project Engineering.
• Provide installation, testing, preventative maintenance, and repair to various systems that are worked on in accordance with company and British Standard requirements.
• Travel between sites on a scheduled basis and provide and maintain regular reporting of results relating to
  commissioning, and post installation inspections, working to a high standard and in accordance with the relevant British Standards and expectations of the company and clients.
• Bring any critical security issues to the attention of management.
• Ensure health and safety protocol is always adhered to by all company representatives.
• Identify improvement initiatives as assigned and bring to the attention of senior management.
• Provide and maintain regular reporting of results relating to commissioning and post installation
  inspections.
• Provide technical support for colleagues and prepare reports/information for management as and when requested.
• You will also be expected to perform any other duties that match your skill set as requested by company senior management and or Directors.
• Mentor apprentices and provide support for colleagues.
• Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate.
• Attend training sessions as required and identify and communicate with Line Manager any personal training or development needs.
• Carry out both technical and health & safety audits on subcontractors and in-house engineers.

About You

• You will have at least 5 years’ experience of working within the security sector.
• Ability to react to changing priorities.
• You will have a Full UK driving License.
  
• Excellent technical knowledge of Security Systems.
  
• Experience in installing, servicing and commissioning Galaxy and Texecom IDS systems.
  
• Experience in both installing, servicing and commissioning Avigilon, Hanwha, Axis and Hikvision CCTV systems/devices.
  
• Have a systematic/logical approach to tasks & problems.
  
• Ensure all tasks are carried out quickly & efficiently.
  
• Be presentable in person and in vehicle and tools.
  
• Excellent communication and organisational skills.
  
• Be aware of and responsible for the equipment required to complete the necessary works including emergency van stock.

What We Offer

• Competitive salary + benefits package.
• Company vehicle, laptop, and mobile phone.
• Pension scheme and 25 days holiday + bank holidays.
• Opportunity to lead a prestigious utilities security contract.

The Service Administrator Apprentice will assist with day-to-day duties by offering support and cover when and where required within our busy and fast paced Service Department. This role is designed to develop a broad understanding of service operations, customer service and scheduling functions while providing cover and support across the internal service team. Full on the job training will be provided.

Key Responsibilities

• Data entry and maintenance of customer and job records
• Producing basic reports and updating spreadsheets
• Assisting with invoice queries and service documentation
  
• Monitoring shared inboxes and responding to emails appropriately
  
• Supporting other departments with administrative tasks as required
  
• Completing tasks set by the Customer Operations manager in a timely manner
  
• Raising reactive service calls accurately on the service management system
  
• Booking and scheduling Planned Preventative Maintenance (PPM) visits
  
• Liaising with customers to arrange engineer attendance and confirm appointments
  
• Updating job statuses and maintaining accurate service records
  
• Communicating with engineers regarding job details, access requirements, and schedules
  
• Assisting with workload planning and diary management when required
  
• Working with internal departments to achieve Service KPIs
  
• Answering incoming telephone calls in a professional and courteous manner
  
• Assisting customers with service-related queries and requests
  
• Closing completed service calls and ensuring all documentation is correct
  
• Providing support to key account customers and escalating issues when necessary
  
• Maintaining a high standard of customer communication and service
  
• Helping cover in the Scheduling and administrative roles when required
  
• Attend any required training sessions and highlight any areas for personal and development needs
  
• Completing any other reasonable tasks set by the Customer Operations Manager